Processing Time: All orders are processed within 24 to 48 hours. Orders are not shipped or delivered on weekends or holidays. Please note that orders placed after 2 PM on Fridays will be processed on the following Monday.

Delivery Time: We offer standard shipping for all our orders. Delivery times vary depending on your location and are estimated as follows:

• Standard Shipping: 7 to 12 business days

Please be aware that these are estimated delivery times and actual delivery may vary due to factors such as postal delays, customs processing, or other unforeseen circumstances.

Damages and Lost Packages: If your order is damaged or lost during shipping, we will resend or refund your order. Please contact our support team directly to report any issues. For damaged items, please save all packaging materials and damaged goods before filing a claim with us.

Returns and Exchanges: If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Please visit our Return Policy page for more details on how to process a return.

Contact Information: For any questions or concerns regarding your order, please contact us at:

• support@kharess.com
• Customer Service Hours: Monday to Friday, 9 AM to 6 PM (GMT)

Thank you for shopping with Kharess. We appreciate your business and are committed to providing you with a seamless shopping experience.